Thank you for visiting the website of SOLENNE ROASTERS LLC (hereinafter referred to as “we” or “the Company”). We take your privacy and security very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information.
I. Information We Collect
When you visit our website, place an order for coffee tools (such as hand grinders, coffee bean storage containers, gooseneck pour-over kettles, coffee cups, coffee scales), or contact us, we may collect the following information:
Information you voluntarily provide: Name, email address, phone number, shipping address, order information, message content.
Information automatically collected: IP address, browser type, access time, browsing behavior (via cookies or similar technologies).
II. How We Use Your Information
We will only use your information for the following purposes:
Processing and shipping your orders
Responding to your inquiries or after-sales requests
Optimizing website experience and product recommendations
Sending necessary notifications (such as order status, policy updates)
Preventing fraud or legal requirements
We will not sell, rent, or share your personal information indiscriminately.
III. Information Storage and Protection Your information is stored on protected servers and is accessible only to authorized personnel.
We employ reasonable physical, electronic, and managerial measures to protect your data security.
Please note that internet transmission is not absolutely secure, and we cannot guarantee 100% security, but we will make every effort.
IV. Information Sharing We may share your information in the following circumstances:
Sharing necessary information with third-party service providers such as logistics and payment providers to complete services
As required by law or by legitimate instructions from government agencies
With your explicit consent
All partners are bound by confidentiality obligations.
V. Your Rights You have the right to:
Access, correct, or delete your personal information
Refuse to receive marketing information
Request an explanation of how data is processed
To exercise your rights, please contact us: adrianne@solenneroasters.com
/support@solenneroasters.com
VI. Cookie Policy Our website may use cookies to improve the browsing experience (such as remembering language preferences and shopping cart contents). You can disable cookies through your browser settings, but this may affect some functions.
VII. Protection of Minors
We will not intentionally collect personal information from minors under the age of 18. If you discover such information, please contact us immediately for removal.
VIII. Privacy Policy Updates
We may update this Privacy Policy from time to time. Changes will be published on the website, and significant changes will be notified to you via email or website pop-ups.
We respect every trust, and we respect your privacy.